Refund or Returns Policy:

Thank you for choosing Ken Kautious Gourmet Eats and Treats. We take pride in providing you with high-quality products. Please review our policy below:

• Refunds and Returns:
• We do not offer refunds or returns on our products, and all sales are final. We will replace products under certain circumstances.
• In case of a damaged or defective product, please contact us within 7 days of receiving the order.
• Replacements:
• We understand that unforeseen circumstances may occur. If your product arrives damaged or defective (ie: melted candy, broken pretzels, broken or melted chocolate) we will gladly replace it. We are not responsible for damages from shipping, and handling.
• To request a replacement, please provide clear photos of the damaged or defective item within 7 days of receiving the order.
• Store Credit:
• Depending on the circumstances, we may offer store credit as an alternative to a replacement.
• Store credit will be issued at our discretion and can be used for future purchases.
• Shipping Delays:
• We are not responsible for shipping delays caused by external factors such as carrier issues, customs clearance, or weather conditions.
• Please consider potential delays when placing orders, especially during peak seasons.
• Contact Us:
• For all inquiries regarding refunds, returns, replacements, or store credit, please contact our customer service team at [email protected]

By making a purchase from Ken Kautious Gourmet Eats and Treats, you agree to abide by the terms and conditions outlined in this policy. We appreciate your understanding and cooperation.